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Customer Onboarding Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our company’s customer onboarding process?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our onboarding process? Select all that apply.
Difficult
Efficient
Burdensome
Simple
Helpful
Confusing
Intuitive
Unnecessary
None of the above
4.
How well did the onboarding process meet your needs?
Very well
Somewhat well
Not so well
Not at all well
5.
How easy or difficult was the onboarding process?
Very easy
Somewhat easy
Somewhat difficult
Very difficult
6.
How could we improve the onboarding process?
7.
How likely are you to purchase from us again in the future?
Very likely
Somewhat likely
Not so likely
Not at all likely
8.
Do you have any other comments, questions, or concerns about the onboarding process?