Guest Satisfaction Survey - Visit Lillehammer

Your experiences in Lillehammer & Gudbrandsdalen

Dear guest!

Lillehammer & Gudbrandsdalen's vision is to be Norway's most attractive region for adventures! We wish to provide the best possible experiences for our guests, while keeping the negative impact of tourism to a minimum. We are working hard to become a more sustainable destination with continually improving our business practices.

As a guest in our region you have the insight, and your opinions and views are greatly appreciated. We hope you have approx. 8-10 minutes for answering this survey, which gives you an opportunity to win an iPad Air 2 in a draw.

Thank you in advance!

Best regards

Visit Lillehammer

lillehammer.com

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* 1. How many times have you visited Lillehammer & Gudbrandsdalen during the last 5 years (including this last trip)?

1 time

2 times

3 times or more

I have not visited this region

I live here

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* 2. Which of the following activities have you attended during your last stay in Lillehammer & Gudbrandsdalen?

Visit amusement parks

Visit national parks

Visit museums / galleries

Attend festivals or concerts

Visit or participate in sport events

Visit historic buildings/sites

Visit Olympic sites

Exploring nature

Hiking (more than 2 hours)

Bicycling

Fishing

Kayaking/canoeing, rafting

Horseback riding

Swimming

Visit farms

Experience wildlife

Shopping

Attend guided tours

Visit restaurants

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* 3. How satisfied are you overall with your stay in Lillehammer & Gudbrandsdalen?

Extremely dissatisfied

Dissatisfied

Neither nor

Satisfied

Extremely satisfied

Extremely dissatisfied

Dissatisfied

Neither nor

Satisfied

Extremely satisfied

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* 4. How satisfied are you with the quality of the following experiences?

	Extremely dissatisfied	Dissatisfied	Neither nor	Satisfied	Extremely satisfied	Not applicable/Not sure
Accommodation	Accommodation Extremely dissatisfied	Accommodation Dissatisfied	Accommodation Neither nor	Accommodation Satisfied	Accommodation Extremely satisfied	Accommodation Not applicable/Not sure
Cultural attractions (museums and festivals)	Cultural attractions (museums and festivals) Extremely dissatisfied	Cultural attractions (museums and festivals) Dissatisfied	Cultural attractions (museums and festivals) Neither nor	Cultural attractions (museums and festivals) Satisfied	Cultural attractions (museums and festivals) Extremely satisfied	Cultural attractions (museums and festivals) Not applicable/Not sure
Family attractions (amusement parks / theme parks)	Family attractions (amusement parks / theme parks) Extremely dissatisfied	Family attractions (amusement parks / theme parks) Dissatisfied	Family attractions (amusement parks / theme parks) Neither nor	Family attractions (amusement parks / theme parks) Satisfied	Family attractions (amusement parks / theme parks) Extremely satisfied	Family attractions (amusement parks / theme parks) Not applicable/Not sure
Activities	Activities Extremely dissatisfied	Activities Dissatisfied	Activities Neither nor	Activities Satisfied	Activities Extremely satisfied	Activities Not applicable/Not sure
Restaurants	Restaurants Extremely dissatisfied	Restaurants Dissatisfied	Restaurants Neither nor	Restaurants Satisfied	Restaurants Extremely satisfied	Restaurants Not applicable/Not sure
Events	Events Extremely dissatisfied	Events Dissatisfied	Events Neither nor	Events Satisfied	Events Extremely satisfied	Events Not applicable/Not sure
Shopping	Shopping Extremely dissatisfied	Shopping Dissatisfied	Shopping Neither nor	Shopping Satisfied	Shopping Extremely satisfied	Shopping Not applicable/Not sure
Information about the region and activities/attractions	Information about the region and activities/attractions Extremely dissatisfied	Information about the region and activities/attractions Dissatisfied	Information about the region and activities/attractions Neither nor	Information about the region and activities/attractions Satisfied	Information about the region and activities/attractions Extremely satisfied	Information about the region and activities/attractions Not applicable/Not sure
Hosts (service and hospitality)	Hosts (service and hospitality) Extremely dissatisfied	Hosts (service and hospitality) Dissatisfied	Hosts (service and hospitality) Neither nor	Hosts (service and hospitality) Satisfied	Hosts (service and hospitality) Extremely satisfied	Hosts (service and hospitality) Not applicable/Not sure
Public transport within the region	Public transport within the region Extremely dissatisfied	Public transport within the region Dissatisfied	Public transport within the region Neither nor	Public transport within the region Satisfied	Public transport within the region Extremely satisfied	Public transport within the region Not applicable/Not sure
Public transport to and from the region	Public transport to and from the region Extremely dissatisfied	Public transport to and from the region Dissatisfied	Public transport to and from the region Neither nor	Public transport to and from the region Satisfied	Public transport to and from the region Extremely satisfied	Public transport to and from the region Not applicable/Not sure

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* 5. How do you agree or disagree with the following statements?

	Totally disagree	Disagree	Neither nor	Agree	Totally agree
The employees have good knowledge of their location	The employees have good knowledge of their location Totally disagree	The employees have good knowledge of their location Disagree	The employees have good knowledge of their location Neither nor	The employees have good knowledge of their location Agree	The employees have good knowledge of their location Totally agree
As a visitor, I get a good insight into the history and culture	As a visitor, I get a good insight into the history and culture Totally disagree	As a visitor, I get a good insight into the history and culture Disagree	As a visitor, I get a good insight into the history and culture Neither nor	As a visitor, I get a good insight into the history and culture Agree	As a visitor, I get a good insight into the history and culture Totally agree
It is easy to get around within the region by following the marked signs	It is easy to get around within the region by following the marked signs Totally disagree	It is easy to get around within the region by following the marked signs Disagree	It is easy to get around within the region by following the marked signs Neither nor	It is easy to get around within the region by following the marked signs Agree	It is easy to get around within the region by following the marked signs Totally agree
Lillehammer & Gudbrandsdalen seems like a good place to live	Lillehammer & Gudbrandsdalen seems like a good place to live Totally disagree	Lillehammer & Gudbrandsdalen seems like a good place to live Disagree	Lillehammer & Gudbrandsdalen seems like a good place to live Neither nor	Lillehammer & Gudbrandsdalen seems like a good place to live Agree	Lillehammer & Gudbrandsdalen seems like a good place to live Totally agree
Lillehammer & Gudbrandsdalen seems like a safe place to visit	Lillehammer & Gudbrandsdalen seems like a safe place to visit Totally disagree	Lillehammer & Gudbrandsdalen seems like a safe place to visit Disagree	Lillehammer & Gudbrandsdalen seems like a safe place to visit Neither nor	Lillehammer & Gudbrandsdalen seems like a safe place to visit Agree	Lillehammer & Gudbrandsdalen seems like a safe place to visit Totally agree
It is easy to get around within the region without a car	It is easy to get around within the region without a car Totally disagree	It is easy to get around within the region without a car Disagree	It is easy to get around within the region without a car Neither nor	It is easy to get around within the region without a car Agree	It is easy to get around within the region without a car Totally agree
It is important that the tourism businesses are focusing on environmental issues	It is important that the tourism businesses are focusing on environmental issues Totally disagree	It is important that the tourism businesses are focusing on environmental issues Disagree	It is important that the tourism businesses are focusing on environmental issues Neither nor	It is important that the tourism businesses are focusing on environmental issues Agree	It is important that the tourism businesses are focusing on environmental issues Totally agree
It is important that the tourism businesses have an ecolabel /are certified as a sustainable business	It is important that the tourism businesses have an ecolabel /are certified as a sustainable business Totally disagree	It is important that the tourism businesses have an ecolabel /are certified as a sustainable business Disagree	It is important that the tourism businesses have an ecolabel /are certified as a sustainable business Neither nor	It is important that the tourism businesses have an ecolabel /are certified as a sustainable business Agree	It is important that the tourism businesses have an ecolabel /are certified as a sustainable business Totally agree
I will recommend the destination to family and friends	I will recommend the destination to family and friends Totally disagree	I will recommend the destination to family and friends Disagree	I will recommend the destination to family and friends Neither nor	I will recommend the destination to family and friends Agree	I will recommend the destination to family and friends Totally agree
I perceive Lillehammer & Gudbrandsdalen as a sustainable tourism destination	I perceive Lillehammer & Gudbrandsdalen as a sustainable tourism destination Totally disagree	I perceive Lillehammer & Gudbrandsdalen as a sustainable tourism destination Disagree	I perceive Lillehammer & Gudbrandsdalen as a sustainable tourism destination Neither nor	I perceive Lillehammer & Gudbrandsdalen as a sustainable tourism destination Agree	I perceive Lillehammer & Gudbrandsdalen as a sustainable tourism destination Totally agree

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* 6. Have you heard or read that the tourism businesses in Lillehammer & Gudbrandsdalen have taken measures to become more sustainable?

Yes

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* 7. Have you registered that the tourism businesses in Lillehammer & Gudbrandsdalen have implemented important environmental measures?

Yes

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* 8. How important are the following measures for increased sustainability for you?

	Not important	Slightly important	Important	Very important
Environmental certification/ecolabel of enterprises	Environmental certification/ecolabel of enterprises Not important	Environmental certification/ecolabel of enterprises Slightly important	Environmental certification/ecolabel of enterprises Important	Environmental certification/ecolabel of enterprises Very important
Host training	Host training Not important	Host training Slightly important	Host training Important	Host training Very important
Guide training	Guide training Not important	Guide training Slightly important	Guide training Important	Guide training Very important
The intra-region shuttle service	The intra-region shuttle service Not important	The intra-region shuttle service Slightly important	The intra-region shuttle service Important	The intra-region shuttle service Very important
Better public communication to and from Lillehammer & Gudbrandsdalen	Better public communication to and from Lillehammer & Gudbrandsdalen Not important	Better public communication to and from Lillehammer & Gudbrandsdalen Slightly important	Better public communication to and from Lillehammer & Gudbrandsdalen Important	Better public communication to and from Lillehammer & Gudbrandsdalen Very important
Measures for more environmentally friendly transport / rental of environmentally friendly means of transport	Measures for more environmentally friendly transport / rental of environmentally friendly means of transport Not important	Measures for more environmentally friendly transport / rental of environmentally friendly means of transport Slightly important	Measures for more environmentally friendly transport / rental of environmentally friendly means of transport Important	Measures for more environmentally friendly transport / rental of environmentally friendly means of transport Very important
Measures in relation to reducing food wastage	Measures in relation to reducing food wastage Not important	Measures in relation to reducing food wastage Slightly important	Measures in relation to reducing food wastage Important	Measures in relation to reducing food wastage Very important
Local food at restaurants and available in stores	Local food at restaurants and available in stores Not important	Local food at restaurants and available in stores Slightly important	Local food at restaurants and available in stores Important	Local food at restaurants and available in stores Very important
Charging station for electric cars	Charging station for electric cars Not important	Charging station for electric cars Slightly important	Charging station for electric cars Important	Charging station for electric cars Very important
Closer dialogue with owners of holiday homes	Closer dialogue with owners of holiday homes Not important	Closer dialogue with owners of holiday homes Slightly important	Closer dialogue with owners of holiday homes Important	Closer dialogue with owners of holiday homes Very important
Dissemination of local culture and history	Dissemination of local culture and history Not important	Dissemination of local culture and history Slightly important	Dissemination of local culture and history Important	Dissemination of local culture and history Very important
Activities and offers with universal design	Activities and offers with universal design Not important	Activities and offers with universal design Slightly important	Activities and offers with universal design Important	Activities and offers with universal design Very important
Locally produced goods	Locally produced goods Not important	Locally produced goods Slightly important	Locally produced goods Important	Locally produced goods Very important

Guest Satisfaction Survey - Visit Lillehammer

Your experiences in Lillehammer & Gudbrandsdalen

Question Title

* 1. How many times have you visited Lillehammer & Gudbrandsdalen during the last 5 years (including this last trip)?

Question Title

* 2. Which of the following activities have you attended during your last stay in Lillehammer & Gudbrandsdalen?

Question Title

* 3. How satisfied are you overall with your stay in Lillehammer & Gudbrandsdalen?

Question Title

* 4. How satisfied are you with the quality of the following experiences?

Question Title

* 5. How do you agree or disagree with the following statements?

Question Title

* 6. Have you heard or read that the tourism businesses in Lillehammer & Gudbrandsdalen have taken measures to become more sustainable?

Question Title

* 7. Have you registered that the tourism businesses in Lillehammer & Gudbrandsdalen have implemented important environmental measures?

Question Title

* 8. How important are the following measures for increased sustainability for you?

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* 9. What do you think are the best in the region of Lillehammer & Gudbrandsdalen?

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* 10. In your opinion, is there something missing in the region of Lillehammer & Gudbrandsdalen?